You can cancel your subscription at any time by going to your account settings and clicking "Cancel Subscription". Your subscription will remain active until the end of the current billing period, after which it will not renew.
Refunds are handled on a case-by-case basis. Please contact our support team with your order details and reason for the refund request. Generally, we provide refunds for unused subscription periods or technical issues that prevent you from using the service.
Processing time depends on image size and complexity. Large images or complex edits may take several minutes. If processing takes longer than 10 minutes, please contact support as there may be a technical issue.
Yes, you own the rights to images you upload and edit through our service. You can use the edited images for any purpose, including commercial use, subject to the original image's licensing terms.
We support common image formats including JPEG, PNG, and WebP. Maximum file size is 50MB per image.
You can delete your account by going to Account Settings > Delete Account. This will permanently delete your account and all associated data. Please note that this action cannot be undone.
Yes, we use industry-standard encryption and security measures to protect your data. Images are processed securely and deleted after processing unless you choose to save them. See our Privacy Policy for more details.
API access is currently available for enterprise customers. Please contact us at enterprise@photoluma.xyz for more information about API access and enterprise plans.